Are You Prepared? Crisis Management for Innkeepers
8/24/2010
| When: |
August 24, 2010
2:00 PM Eastern Time
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Where: |
Online Webinar
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Contact:
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Michele McVay
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| Registration Information |
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Online registration is closed.
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Twitter Bomb Blows Up Local Inn – Crisis Ensues; Are You Prepared?
Crisis Management for Innkeepers
Presented by Michael Swain, Markel Insurance
A crisis can occur in many formats and can strike at any time. How you respond to crises can have a major impact on your business and personal reputation. Planning and developing an effective crisis response framework can help to facilitate a positive outcome when a crisis occurs.
This webinar will arm innkeepers with tools and critical thinking skills that will help them make the best decisions when they are challenged by circumstances resulting from a crisis.
- Pre-crisis planning strategies
- Twelve steps for an effective crisis response plan
Responding to a Crisis
- Calling Emergency Services
- Stabilizing the Situation
- Establishing Crisis Headquarters
- Communicating with Emergency Contacts
- Mobilizing the Crisis Team
- Calling Emergency Resources
- Calling Support Resources
- Contacting Other Clientele
- Managing the Media
- Post-Incident Actions
- Organizing Files and Preparing Reports
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